All sales are final. However, in the unlikely event that you receive a defective item (a clear unboxing video is required) or an item that does not match your order, an exchange or refund will be offered. Kindly take the time to pick your order carefully. We do not offer exchanges or refunds for change of mind.
If your item is defective or does not match your order, please email us at theminimallady.vsp@gmail.com within 24 hours, with a photo of the received item and the reason for the return.
Please note you will be responsible for paying for the shipping costs for returning your item(s). We will ship out your replacement free of charge once only.
We will try our best to provide you with a fast resolution.
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.